Interactivity in Online Chat: Conversational Contingency and reaction Latency in Computer-mediated Communication

Interactivity in Online Chat: Conversational Contingency and reaction Latency in Computer-mediated Communication

Pattern of relationship between contingency (contingent vs. non-contingent) and reaction latency (fast vs. sluggish) on organizational relationship with clients.

Hypotheses 4–6 worried the results of reaction contingency regarding the agent’s attractiveness, observers’ satisfaction with the talk, while the organization’s relationship with clients. The connection results noted above had been ordinal with regards to the contingency element, and for that reason failed to compromise interpretation of contingency primary results. Continue reading Interactivity in Online Chat: Conversational Contingency and reaction Latency in Computer-mediated Communication